Refund & Cancellation Policy
Online Exam Software - Lite & Pro Editions
Important Information
Our Online Exam Software (Lite and Pro editions) is sold as a one-time payment for lifetime access with full source code. Please review this policy carefully before making a purchase.
No Refund Policy
Since our software is a digital product with full source code access provided immediately upon purchase, we maintain a strict no-refund policy. Once the source code is delivered, it cannot be returned or revoked.
Upon successful payment, you receive immediate access to download the complete software package including full source code. Due to the nature of digital products and instant delivery, refunds cannot be processed.
Your purchase includes a lifetime license with no recurring fees. This is a one-time investment with permanent access, making the purchase final and non-refundable.
Cancellation Policy
Before Payment Completion
You may cancel your order at any time before completing the payment. Simply close the payment window or navigate away from the checkout page. No charges will be made to your account.
After Payment Completion
Once payment is successfully processed and the software download link is provided, cancellations cannot be accepted. The purchase is considered final as you have received access to the complete source code.
Pre-Purchase Recommendations
We strongly recommend the following steps to ensure our software meets your requirements:
- Review all product features and specifications thoroughly on our website
- Check system requirements and technical compatibility
- Request a demo or trial version if available
- Contact our support team with any questions or concerns
- Compare Lite and Pro editions to choose the right version
- Understand that full source code access means no refunds are possible
Exceptional Circumstances
If you accidentally make multiple payments for the same product, please contact us immediately. We will refund the duplicate transaction(s) after verification.
If you experience technical issues preventing software download or access, please contact our support team. We will provide technical assistance to resolve the issue. Refunds are not provided for technical difficulties that can be resolved through support.
In the rare case that the software is not delivered after successful payment, please contact us within 48 hours. We will either provide immediate access or process a full refund if delivery cannot be completed.
Support & Assistance
Our team is committed to ensuring your satisfaction with our product. While we cannot offer refunds due to the digital nature of the software, we provide:
- Comprehensive documentation and user guides
- Technical support for installation and setup
- Bug fixes and security updates
- Assistance with product-related queries
Changes to This Policy
We reserve the right to modify this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website. The policy in effect at the time of your purchase will apply to your transaction.
Have Questions?
If you have any questions about our Refund and Cancellation Policy, please contact us:
Email: support@buyexamsoftware.com
We typically respond within 24-48 hours
